Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.

  • You must provide the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at info@zumbakidswear.com.
Returns should be sent to the following address: Gamal Abd El Naser St, Al Mandarah Bahri, Montaza 2, Alexandria Governorate , Egypt.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always contact us at info@zumbakidswear.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and take the necessary steps to make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Underwear and innerwear.

  • Thermal wear sets.

  • Socks.

  • Towels.

  • Leggings.

  • Bermuda shorts.

  • Any similar personal-use clothing items.

We also do not accept returns for:

  • Perishable goods (such as food, flowers, or plants).

  • Custom products (such as special orders or personalized items).

  • Personal care goods (such as beauty products).

  • Hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we’ve received and inspected your return, we will notify you if the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@zumbakidswear.com.