Shipping policy

Shipping Policy

At ZumBa, we are committed to delivering your orders quickly, securely, and in perfect condition. Please read our shipping policy carefully to understand our processes and your rights.

Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods & Delivery Time

  • We partner with trusted courier services to ensure timely and safe delivery.

  • Estimated delivery time: 3–5 business days within Egypt. Delivery times may vary depending on the destination and courier performance.

  • Once your order has been shipped, you will receive a tracking number via email or SMS.

Shipping Fees

  • Shipping fees are calculated based on your location and will be displayed at checkout before payment.

  • Free shipping promotions will be applied automatically if your order qualifies.

Delivery Attempts

  • The courier will make up to two delivery attempts. If the delivery is unsuccessful, your package will be returned to us, and additional shipping charges may apply for re-delivery.

Damaged or Missing Items

  • If you receive your order with any damaged or missing items, please report it to us within 24 hours of receipt.

  • We will open an investigation with the shipping company to resolve the issue.

  • Claims made after 24 hours of delivery will not be eligible for investigation, and ZumBa will not be held responsible for any damage or missing items reported after this period.

Order Tracking

  • You can track your order using the tracking number provided in your shipment confirmation email.

Contact Us

For any questions or concerns about shipping, please contact our Customer Support team at:
📧 info@zumbakidswear.com
📞 01159721504